Authors / User Criteria and Ownership Groups

[JulietChicago]

We have Ownership groups.
WE set parameter so that authors and revisers  retain their permissions to edit the article if they are not a member of the ownership group.

• glide.knowman.ownership_group.override = true
• glide.knowman.ownership_group.enabled = true

What we noticed if we have user criteria on the article that the author does not meet they will lose their ability to update the article?

Is this the accepted behavior ?

Our user case is we have the team that creates the content for shop keepers.
Those article should only be viewed by the shop keepers. The team that creates the articles are not shop keepers.  We want people to edit the articles  but not view them via the portals. The platform/classic view is ok.

[Arnaldo]

Hi JulietChicago
The properties you mentioned above in my opinion simply serve to extend the author's ability to manage the article when the article has an ownership group assigned.

The prerequisite for being able to edit an article is to be able to see it, so I find it difficult for you to solve the problem with user criteria

Instead, I think it is possible to limit the visibility of the article from the portal (sp) or (esc) by appropriately configuring the AI search engine. e.g. by defining an appropriate search source

[Leri Andrews]

 Make sure 'can contribute' is set properly on the knowledge base

[Pedro Candeias]

Hello Juliet,

This is normal behavior.

To overcome this situation we implemented that if a User Criteria is set on KA level it must either contain the Author/Revised by or we also add again the User Criteria set on KB level Can Contribute (or a User Criteria that contains the Author/Revised by).
Also what you are allowed to see in backend you are allowed in front end, also OOTB behavior.
Not sure there will be a solution for this provided by ServiceNow.