Can I find out who has viewed my articles?

[vhindbo]

My team is writing procedure articles for junior IT support staff, and we would really like to know if they are reading the articles. We can't rely on View Counts to get insight into article readership (one article had well over 150 views before it was even published!), so we hope to find another way to determine if our articles are being read. If possible, we would like to be able to generate a “view report” for management.  (We are on Tokyo.)

Thanks for your anticipated help!

[Sara N]

Under Administration, you might be able to access the View Log - which will show when the view was created, what KB was viewed, and who the user is. Now, I'm pretty new to ServiceNow and in my View Log there's a "Viewed" column that can be true or false - I'm not sure what a false view indicates, but there's definitely some data there that could be useful? 

[Mike Wood]

there is a table you can report on that tells you who has viewed the article.   table is Knowledge Use  kb_use

[Leri Andrews]

Yes - the use table shows both 'views' and 'use' (attaching to a case) but I'd be careful how you share the information as it's not hashed.

[Michael QCKM]

Pro Tip: You will want to filter that kb_use result set too, because EVERY view (as your author is trying to create the article and running previews) is counted.

Example: Author develops article and makes 20 changes, previewing 20 times by pressing View Article (because the built-in preview doesn't show actual formatting, etc.), you will have gained 20 views from that Author alone.