Can Ownership Groups access Article Quality (AQI) Checklists?

[Jared Gullikson]

We are looking to implement AQI reviews into our Knowledge Environment to ensure article quality is maintained as we expand our overall contributor pool.

Our initial intention was to use AQI reviews to accomplish this. However, I've noticed so far that the only output received by the articles' author is an overall score, and a pass/fail designation. No details are provided on the specific checklist questions that the article passed/failed on. And not only are those details not provided, they don't even appear to be accessible at all to the author and/or Ownership Group. Is there a way to grant access to the specific AQI Review results to ownership groups? Or is there a different method other than AQI to accomplish our goal?

Thanks! 

[Dave Littlejohn]

For our organization, we require comments by the reviewer if the article doesn't have a passing score. the comments would be included in the email that gets sent to the author so they are aware of the changes needed to get a passing score.

[Leri Andrews]

Like David has said, the reviewer should add a comment.  Or use 'flag article' to give comments as and when you notice a problem. The manual nature of AQI reviews is not great if you are trying to audit the quality of articles in a large country.  Do people take a 10% random sample perhaps? 

[Rebecca B]

Our thoughts were to do a 10% random sample for AQI.

[Rebecca B]

Hi All. We are also looking into the functionality of the AQI to allow our Service Desk Knowledgebase Creators to receive quality feedback. We have created an AQI that we believe would be appropriate specifically for them. However, we now realize that the AQI has to be assigned to the Knowledgebase. We are not the only authors in this KB and would like to be able to choose which AQI we want to use on a per-article basis.

Has anyone run into this? Or are you aware of a workaround?