Can Ownership Groups access Article Quality (AQI) Checklists?

[Jared Gullikson]

We are looking to implement AQI reviews into our Knowledge Environment to ensure article quality is maintained as we expand our overall contributor pool.

Our initial intention was to use AQI reviews to accomplish this. However, I've noticed so far that the only output received by the articles' author is an overall score, and a pass/fail designation. No details are provided on the specific checklist questions that the article passed/failed on. And not only are those details not provided, they don't even appear to be accessible at all to the author and/or Ownership Group. Is there a way to grant access to the specific AQI Review results to ownership groups? Or is there a different method other than AQI to accomplish our goal?

Thanks! 

[Dave Littlejohn]

I don't think you will be able to accomplish this out of the box.

I haven't implemented it, but I believe you would need a new UI action and script include. The script include  would have a function that would be very similar to KBAQIHelper's createQuestionInstances, but rather than using the Knowledge Base's checklist, it would use the checklist that you want to use for the Service Desk Knowledgebase Creators. The script include's function would then be called via the new UI action that would be modeled similarly to the current Perform AQI.

I hope this helps!

[Rebecca B]

This is what we have found as well, we utilize the comment/note box within the AQI, to type out specifically where there were misses. It is a tedious process and should be addressed.