Hi All,
We have had Ownership group enabled for awhile now and one of the issues that I am getting often is how do teams collaborate on a knowledge article? It has been raised a few time now. Our ownership groups are tied to our assignment groups. Often the scenario that comes up will be something like:
- Help desk owns the article but they need a developer to add/review x information and security to add/review y information.
- They need to retain overall ownership of the KBA and approve the publishing.
Other scenarios might be having Knowledge specialists/coaches who need to fix up issues with a KBA but can't because they don't own the KBA. It would be ideal if people could contribute/update a KBA and then send it off to the ownership team for approval.
How are others working with this limitation?
Peter
