@Lesley I am checking to see if I can get a list - but this is what I got from my SME around the final search term:
The usual sequence in which a user searches is the following:
- Search “How do I setup demand insights”
- Don’t find relevant results
- Refine the search term and search “How do I setup Knowledge demand insights ServiceNow”
- Find relevant result, and end the session.
This will create two records in kb_use, one with “How do I setup demand insights” as the search term and another with “How do I setup Knowledge demand insights ServiceNow” as the search term. Final Search Term field is set to false for both records.
A job runs and updates the Final Search Term to true for the second record, because that was the last search the user performed in that session.
I think if you check the table now, for the earlier searches you performed, some of the records would have been updated to true.
Does that help? 🙂
