Embedding Documents (e.g. PowerPoint Presentations) in Knowledge Base Articles

kelbel
Tera Contributor

7 hours ago

Hi all, 

We're interested in embedding documents (e.g. PowerPoint presentations, Excel spreadsheets) in the body of a knowledge base article. Does anyone happen to know if this is possible? The latest post is from 2023 and would require adding a script. 

Thanks in advance!

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5 REPLIES 5

Dr Atul G- LNG
Tera Patron

5 hours ago

Hi @kelbel 

 

You can add as attachment only.

*************************************************************************************************************
Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/dratulgrover [ Connect for 1-1 Session]

****************************************************************************************************************
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JulietChicago
Kilo Sage
In response to Dr Atul G- LNG

5 hours ago

We link to the attachment and we have found this to be useful

Link to an attachment and have attachment open in a new browser tab instead of downloading the attachment article

  1. Add your attachment using the link tool. (Type=Attachment > Choose your attachment > Target=New Window. Click OK
  2. Go into the source code and add "&view=true" right behind the sys_id in the URL.
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Alexis Fillos
Tera Contributor

5 hours ago

You can hyperlink it when it's an attachment.

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Dave Littlejohn
Kilo Sage

5 hours ago - last edited 5 hours ago

You are able to embed directly with the solution mentioned here: https://www.servicenow.com/community/knowledge-managers/pdfs-in-articles-and-knowledge-base-of-docum...

Please that iframe needs to be added to the HTML_WHITELIST.

 

This will work for any attachment that servicenow can view within the platform.

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