Embedding Documents (e.g. PowerPoint Presentations) in Knowledge Base Articles
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06-01-2026 03:58 AM
Hi all,
We're interested in embedding documents (e.g. PowerPoint presentations, Excel spreadsheets) in the body of a knowledge base article. Does anyone happen to know if this is possible? The latest post is from 2023 and would require adding a script.
Thanks in advance!
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06-01-2026 05:58 AM
Hi @kelbel
You can add as attachment only.
Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
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06-01-2026 06:05 AM
We link to the attachment and we have found this to be useful
Link to an attachment and have attachment open in a new browser tab instead of downloading the attachment article
- Add your attachment using the link tool. (Type=Attachment > Choose your attachment > Target=New Window. Click OK
- Go into the source code and add "&view=true" right behind the sys_id in the URL.
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06-01-2026 06:04 AM
You can hyperlink it when it's an attachment.
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06-01-2026 06:50 AM - edited 06-01-2026 06:53 AM
You are able to embed directly with the solution mentioned here: https://www.servicenow.com/community/knowledge-managers/pdfs-in-articles-and-knowledge-base-of-docum...
Please that iframe needs to be added to the HTML_WHITELIST.
This will work for any attachment that servicenow can view within the platform.
