Embedding Documents (e.g. PowerPoint Presentations) in Knowledge Base Articles

kelbel
Tera Contributor

4 hours ago

Hi all, 

We're interested in embedding documents (e.g. PowerPoint presentations, Excel spreadsheets) in the body of a knowledge base article. Does anyone happen to know if this is possible? The latest post is from 2023 and would require adding a script. 

Thanks in advance!

0 Helpfuls
  • 271 Views
5 REPLIES 5

Dr Atul G- LNG
Tera Patron

2 hours ago

Hi @kelbel 

 

You can add as attachment only.

*************************************************************************************************************
Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/dratulgrover [ Connect for 1-1 Session]

****************************************************************************************************************
0 Helpfuls

JulietChicago
Kilo Sage
In response to Dr Atul G- LNG

2 hours ago

We link to the attachment and we have found this to be useful

Link to an attachment and have attachment open in a new browser tab instead of downloading the attachment article

  1. Add your attachment using the link tool. (Type=Attachment > Choose your attachment > Target=New Window. Click OK
  2. Go into the source code and add "&view=true" right behind the sys_id in the URL.
0 Helpfuls

Alexis Fillos
Tera Contributor

2 hours ago

You can hyperlink it when it's an attachment.

0 Helpfuls

Dave Littlejohn
Kilo Sage

2 hours ago - last edited an hour ago

You are able to embed directly with the solution mentioned here: https://www.servicenow.com/community/knowledge-managers/pdfs-in-articles-and-knowledge-base-of-docum...

Please that iframe needs to be added to the HTML_WHITELIST.

 

This will work for any attachment that servicenow can view within the platform.

0 Helpfuls