Employee Center Taxonomy

[paulclement]

I've been asked to suggest what Taxonomy Topics we want in our IT section and I have no idea how best to use this functionality and our devs want to do all the setup, and that means I cant play around with it. What is the best way to use this and set it up? Can anyone give examples of the sort of things they have got in theirs? With screenshots if you can?

Thanks!

[Dr Atul G- LNG]

Hi @paulclement 

OOTB these are available

Get the pdi for you and you can play easily and suggest the idea to devs.

[Ravi Chandra_K]

Hello @paulclement 

Taxonomy can include quick links, knowledge articles, request forms etc ..

Please find below doc

https://www.servicenow.com/docs/bundle/xanadu-employee-service-management/page/product/employee-cent...

Please mark the answer as helpful and correct if helped. 

Kind Regards,

Ravi Chandra  

[paulclement]

Thanks for this diagram Ravi. How are the topic pages dynamic (second image, Curated Experiences)? My dev is asking for KBs to add manually.. I would like to assign KBs to a Taxonomy via the knowledge form, is that possible?

[Ravi Chandra_K]

KB's can be directly given as clickable links under mega menu...

Or curated dynamic pages can be linked to topics under the taxonomy.

Installing the PDI and looking at the demo data would give idea how the taxonomy is configured...

Please mark the answer as helpful and correct if helped.

Kind Regards,

Ravi Chandra