Hello,
I've configured an Engagement Messenger for one of the client where it's features are working as intended except for Knowledge Articles. The Knowledge Articles are appearing to Authenticated Users, but not to Unauthenticated ones.
Things I've tried -
1. I've added the Knowledge Base in the Feature of the Messenger. The Service portal entry of my Engagement Messenger shows my Knowledge Base added in the related list.
2. This Knowledge Base is not having any Can Read and Can Contribute rule configured. Tried by adding a "public" role in Can Read as well. No luck.
3. Referred and followed a below ServiceNow Article, but no luck. (Although, in the step 4 from this article, I'm not fully sure what it means by "add this same keyword to all articles". Where to add this keyword on a article which the property is storing? I've added it in Meta over my article.
https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB1048201
4. Tried with some additional steps given as below. But, no luck.
5. Updated System property "glide.knowman.block_access_with_no_user_criteria" to false, letting unauthenticated users to access my knowledge base article (where no Can Read and Can Contribute role is not configured). No luck.
After trying a few ways, the knowledge articles are still not coming to Unauthenticated users under the Engagement Messenger.
I've tried to open the Knowledge Article URL for the unauthenticated users (referring from authenticated users messenger view), and it shows a below message.
Does anyone have any idea on what I shall try other than above 5 steps or missing here.
Any help is much appreciated!!
