Find a string in articles.

Community Alums
Not applicable

‎12-10-2023 12:48 AM

Hi folks,

I've been searching "payment processing center" string in KB articles. But I didn't find any results, And i'm sure we've many articles which contain this string in their body.

Kindly help me out to find that string.

 

Note:

Searched in Knowledge homepage.

searched in All Knowledge tables.

Tried " ", Wild card search too.

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Per-Kristian BM
Kilo Guru

‎12-11-2023 02:54 AM

This will depend on many factors I guess. Unless you know the exact article you know contain the text, it is difficult to troubleshoot this one.

 

  • Search from KB homepage or portal only search in published articles, might it be in drafts, review or retired articles?
  • Are you using AI search or Zing? If you are also using articles templates, it is possible to configure the search engines to not index certain article fields, could this have happened.
  • You say its in the article body, but might it be in the meta-data field. the AI-search doesn't index the meta data field when you start using AI-search
  • We experienced a bug that occurred more then once in our instance, where all newly published versions or new articles was not indexed. Surely not the case here it seems, unless you have made changes to all articles with the text in recent time and have this bug. Worth making a note of for later, if you get the same error we did.
  • Not sure if it makes a difference, but try making a new article with only that string in the title and article body. before publish, click on the "search for duplicates" button. Maybe you are lucky and get a hit. For unknown reason, I have seen a few examples where for example the search results doesn't match the contextual search suggestion. (Make sure you have access to all KB's, just in case your access was removed to some bases)

I am not a tech guy, but perhaps these points none the less helps a little 🙂

Elizabeth32
Tera Contributor

‎12-11-2023 05:14 AM

Hi. Did you try filtering the knowledge table for "Article body" contains "payment processing center"? The "Article body" filter lets you search for text in the body of all articles.  article body filter.jpg

Rathna Chengalv
Tera Contributor

‎10-15-2024 12:29 AM

Is there any API out of the box to check these kind of scenarios dynamically ? I've got a scenario for this - to identify any given url link in currently published articles and update them back with latest link .. any help is appreciated !!!

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TJohns19
Tera Contributor

‎10-15-2024 06:51 AM

Less is more.  When a longer string does not return in your search, break it down into smaller chunks. So instead of searching "payment processing center", try searching "payment processing" or  "processing center".  I sometimes search the global search when a more narrowed searched doesn't bring the desired results.  Once you locate a KBA with the content, you may see why your search is not returning any results.   Per-Kristen BM has some great feedback that should be considered too!  🙂

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