Find and Replace Function for KB Articles or Bulk Update Process?

[Mike Clemons]

Greetings! My org has a need to change a product name from "X" to "Y" and we need that to go live on a particular day. Rather than having to go through 1,400 KB articles and manually update the terminology with a scheduled publish date for the new version - I'm wondering if anyone has gone through something like this before and needed to update a large number of KB articles like this and if there is a better and less manual way to accomplish this? Maybe using an AI Agent or something? Any thoughts?

[JulietChicago]

Previously, the development team created a script to automatically replace the old term with the new one. System administrators were not required to check out or republish the article. Since the product did not have a scheduled publish date at the time, we simply executed the script on the go-live day.
Afterward, we manually reviewed and spot-checked the most-popular articles to ensure their quality. These were then published manually. Knowledge blocks feature may help here as well.

[Swapna Abburi]

Hi @Mike Clemons 

You can create a flow with trigger type or a scheduled job (schedule it to run once at the date and time of your go-live).

You can use 'replaceAll' JavaScript method in the script to replace product name in all KB articles in bulk without a need to republish.