Hey!
If a Resolution field has more than one resolution in it, should each one have a heading (H2/H3), or is a bold title correct? Especially in terms of AI search / NowAssist.
Either:
(With bold text)
Option 1: Restart the Teams app
- Close Teams completely
- Reopen Teams and try again
Option 2: Clear the Teams cache
- Close Teams
- Navigate to
%appdata%\Microsoft\Teams - Delete the contents of the Cache folder
- Reopen Teams
(Or with h2)
Option 1: Restart the Teams app
- Close Teams completely
- Reopen Teams and try again
Option 2: Clear the Teams cache
- Close Teams
- Navigate to
%appdata%\Microsoft\Teams - Delete the contents of the Cache folder
- Reopen Teams
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I'm reading these two articles:
- Guidance on Knowledge Article Authoring Best Practices for Now Assist in Virtual Agent - Support and...
- Best practices to use your knowledge articles with... - ServiceNow Community
But I'm not sure about the final answer. In the first article it says "h2" or "h3" for sections, but what does that really mean?
Thanks!
