How can I make a Knowledge Base visible in the back-end, but not visible from the front-end?

Tilly Penn
Tera Contributor
 
1 ACCEPTED SOLUTION

sp_portal

 

Look for Service Portal >> Portal from application navigator.

-Anurag

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10 REPLIES 10

Appreciate your response.  What's the name of this table please? 

 

sp_portal

 

Look for Service Portal >> Portal from application navigator.

-Anurag

Anurag Tripathi
Mega Patron
Mega Patron

Hi,

By front end do youmean portal?

if so then 

Look for Service Portal >> Portal from application navigator.

In the list layout add Knowledge base column. Look for the appropriate portal & remove knowledge base which is populated or change it as you need.

-Anurag

RMiller19
Tera Contributor

Can't you just use permissions so it is still available in portal view but only to internal users (or users you want to be able to see it?  We have a knowledgebase for our Service Desk team that is not visible to other users.

could use that to limit who sees it available on the portal but not restricting it entirely from showing up on the portal.

 

For what it's worth, I do prefer your recommendation as that is how we implemented it at our company.