How do I format the Knowledge Article title on Service Portal?

[Tommy SN Sahlin]

Hi guys,

how do I set the standard presentation format of the title (Short Description) of a Knowledge Article on Service Portal (/sp)? I thought I would find this easily, but can't seem to find the answer anywhere. Any help appreciated!

thanks in advance  /Tommy 

[Leri Andrews]

Are you referring to the CSS style applied to it?

[Lucas Vieites]

Hi Tommy, you should be able to configure the CSS for portal pages in the Service Portal Designer:

1. Open the Portal Designer (/$spd#/page/select)
2. Search for, and open, the article view, named kb_article_view
3. In the top right corner you should see two buttons: Portal and Page
   • Select Page
4. You can define the CSS style for any object in the Page Specific CSS text area.
   • By default, the article title is an H2 tag

See the screenshot for inspiration. This is a very wild example that I have used to illustrate this feature 😉

I hope this helps.

Kind regards,
Lucas Vieites
P.S. If my reply helped you, please mark it as helpful or correct so other community members can benefit from this information.

[Tommy SN Sahlin]

Hi Lucas,

thanks so much, your help took me a long way in finding what I was looking for, which was the Widget CSS section. 

cheers  /Tommy 

[Jagadees22]

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