Knowledge article headings - what to do?

[Magnus Hovik]

I recently tried to figure about something similar but I'm not sure the one answer there is correct, so I'm just going to try again: Re: Formatting multiple resolutions in the resolut... - ServiceNow Community

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In this article: Guidance on Knowledge Article Authoring Best Practices for Now Assist in Virtual Agent - Support and... 

ServiceNow says:

​Now Assist parses KB articles as HTML + text, not visual layout. ServiceNow's KB Content Style Guide stresses simplicity, white space, and semantic formatting for both human and AI consumption.
- Recommended Tags
<h2>, <h3> for sections
<p> for paragraphs
<ul><li> for lists
<strong> for emphasis 

In this article: Best practices to use your knowledge articles with... - ServiceNow Community

 

ServiceNow says:

Formatting best practises

Use a clear structure with titles, subtitles and steps: 

Write knowledge articles in a clear and structured manner, with well-defined sections or headings that organize the information logically. This structure helps the generative AI model understand the content hierarchy and generate coherent responses. Utilize headings, subheadings, and bulleted lists to break down complex information into digestible chunks. 

Questions 

1. Are there any recommended approaches to this? Not just "utilize headings and subheadings" but actual concrete and practical recommendations? That can be written explicitely in a Content Standard. When to use h2, h3, h4...
2. Are there any ways to globally change the font size of a heading? I found this Knowledge headings and formatting - ServiceNow Community. Which doesn't have an answer. Because it looks very off in the knowledge article when "Issue"...."Resolution".... or other fields are smaller than subheadings within a field. It looks like a bad template.
3. When I inspect a knowledge article it says that the fields (Issue..Resolution...) are h3. Does that mean the content subheadings should be h4, or am I thinking about that wrongly?
4. If a Resolution field has more than one resolution in it, should each one have a heading (H2/H3), or is a bold title correct? This is the same question I had here: Re: Formatting multiple resolutions in the resolut... - ServiceNow Community

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For example, I'm writing an article about knowledge blocks where in the "Resolution" field I have this: 

Create a knowledge block (h3)

Solution 1 - Create a knowledge block backend  (regular paragraph)

1. Do this
2. Then this

Solution 2 - Create a knowledge block when you write a knowledge article  (regular paragraph)

1. Do this
2. Then this

Edit a knowledge block (h3)

Solution 1 - Edit a knowledge block backend (regular paragraph)

1. Do this
2. Then this 

Solution 2 - Edit a knowledge block while creating a knowledge article (regular paragraph)

1. Do this
2. Then this
3. Then this

Is this correct? 

Sorry for the longer post.