Knowledge Article not showing option to Checkout

[Eoghan Sinnott]

Hi, 

I am encountering some very strange behavior with one Knowledge Article and wondering if anyone has encountered something similar. First off, the article is published, in date, I have the correct contribute access (Knowledge admin). 

There is a published article that nobody is able to checkout. It is in version 4.0, and for some reason the version 1.0 has disappeared. It isn't viewable in the list view if you filter by "Number".
 
and doesn't show from the Portal view in the Version History.

If I check the Article Version from the Related List, it shows version 0.01 - 1.01 but they cannot be opened, and are all actually showing as being V2.0.

I can use the list view to change the Workflow back to draft and then make Edits before publishing, but I would prefer to understand what the issue is.

Thankful for any help, 

Eoghan 

[Lucas Vieites]

Hi Eogan, can you check whether the published version also has the "Latest" field set to "true"?

That is one of the conditions for the "Checkout" button to appear.

Let me know if this has helped you by marking my reply as "Helpful".
Thank you,
Lucas

[Eoghan Sinnott]

Hi Lucas,

Yes can confirm that it is the Latest Version.

Regards.