Knowledge Article Scorecards

DavidBReynolds
Mega Guru

‎06-11-2025 10:29 AM

Hello,

Are there any Knowledge Article scorecards included in the "out of the box" experience in the Xanadu release? I'd like to improve our knowledge articles and know where to focus our efforts. A scorecard could help as part of the solution. I'm just not sure where to find an article about it.

Thank-you.

 

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16 REPLIES 16

DavidBReynolds
Mega Guru

‎07-25-2025 07:40 AM

Thank-you all for your comments. They are greatly appreciated. My company is doing a ServiceNow modernization project, eliminating many customizations in favor of out of the box solutions.

0 Helpfuls

JeanneWilkens
ServiceNow Employee
ServiceNow Employee
In response to DavidBReynolds

‎07-25-2025 10:08 AM

The May 2025 Knowledge Management Academy: Now on Now Perspectives - Knowledge Governance and KB Healthy does give some great insight into the future of KB Heath and Article Quality checks: 

 https://www.servicenow.com/community/knowledge-management-events/knowledge-management-academy-now-on...