Knowledge Management Academy Session 1 - Getting Started

[Ashley Snyder]

Hello everyone! I've posted the first Knowledge Management Academy session on the product hub. Unfortunately, I can't cross-post events between our product hub and discussions at the moment to display it on both due to technical limitations of the community and I don't want to duplicate due to impacting search results, so I'll blog here as they're available.

https://www.servicenow.com/community/knowledge-management-events/knowledge-management-academy-januar...

If you want to register for sessions see the Live On ServiceNow page: https://info.servicenow.com/LiveOnServiceNow-PlatformAcademies.html?cid=losn:com

[Christina Strau]

Thanks Ashley - I am looking forward to more events like this

[DavidBReynolds]

Ashley,

I had a meeting conflict and missed Tuesday's academy. Do you know when the recording will be available either through Salesforce or YouTube?

[Aerin]

Hi @Ashley Snyder I haven't been able to log into the Knowledge Academy presentations for months now. I'm not allowed to install the Zoom app on my computer, so I use the "join from your browser" option. I can join all other ServiceNow events, but for Knowledge Academy, I just get to the waiting room and sit. It will say, "waiting for the host to join" for an hour. 
I don't use Zoom much and never as a presenter - is there possibly something that needs to be done from your end to let us in? I'm trying to login at 10am MST, which I believe should be correct, if the event time is still at 9am PST.

[Vickie Runyon]

@Aerin today's academy session was cancelled. I received an email on 11/21 with the cancellation notice.

[junaid98]

hi @Ashley Snyder 

thank you for sharing this. i'm super excited about these sessions. great idea! i've already signed up for everything. i'm always looking to understand how knowledge works currently and new feature.

[Aerin]

Thank you @Vickie Runyon ! That explains today. 

This has been an issue for months now though, and I don't think they've all been cancelled?