Recording Link: Knowledge Management User Group (KMUG) AI Search and Knowledge Management Best Practices The presentation has been attached to this blog post as a PDF. The Q&A have been transcribed in...
Using Performance Analytics, you can create a KCS Program Metrics dashboard. Providing monthly information from the knowledge bases useful to knowledge creators and their managers, it shows data relat...
Great news for ServiceNow users and advocates of digital accessibility! With the recent release of the Yokohama instance, ServiceNow has introduced an exciting new tool called the Accessibility Checke...
Dear Knowledge Manager Discussion Members, Sign up for our upcoming research opportunity and share your feedback on ServiceNow Knowledge Management Authoring Experience. Help elevate the quality of kn...
Thank you everyone, our 20 slots filled up within a day. I appreciate this community's willingness to share and engage in research. I'm leaving this post up to reduce confusion if you saw it and were ...
Hello everyone! I've posted the first Knowledge Management Academy session on the product hub. Unfortunately, I can't cross-post events between our product hub and discussions at the moment to display...
I work as a knowledge manager in a customer service organisation and we are today applying knowledge in the traditional way - from a few to many and we are thinking of how to be able to use and consum...
Hello everyone! I want to plug some Consortium for Service Innovation resources and events that are occurring on the topic of Knowledge Management and Generative AI. These resources are not specific t...
Hello everyone! I wanted to cross-post this as I know many of us are interested in reporting capabilities for Knowledge Management. As we transition from responsive dashboards and using reports, I wan...
Recording Link: Knowledge Management User Group (KMUG) AI Search and Knowledge Management Best Practices The presentation has been attached to this blog post as a PDF. The Q&A have been transcribed in...
We're having a couple of KMUG workshops on Knowledge Management - Gen-AI designs. If you are interested please use this Calendly link to sign up with our team: https://calendly.com/sneha-kanne/knowled...
My approach leverages the power of the CSDM model for ownership and accountability. Allowing you to scale to any team, dept, line of business into Enterprise Knowledge Management. while minimizing kno...
Hi there friends, I wanted to let you all know that today is my last day at ServiceNow. (Literally on my way to drop off my laptop). I’ve loved being a part of the KMUG with all of you and miss doing ...
ServiceNow Knowledge Management Article Authoring Experience - Usability Evaluation Are authoring articles, managing or curating content for your company’s Knowledge Bases part of your job responsibil...
KMUG Q2 2023: June 29th, 2023 at 12 pm EST/9 am PST Knowledge Managers User Group are quarterly sessions open to anyone interested in Knowledge Management topics. KMUG events are posted on the Knowled...
My approach leverages the power of the CSDM model for ownership and accountability. Allowing you to scale to any team, dept, line of business into Enterprise Knowledge Management. while minimizing kno...
Hey there all, I wanted to share some news. My responsibilities have recently changed and unfortunately, that means I have to step away from running this group. It's a bummer for me, as I've loved get...
Hey all, Recording has been removed, the Zoom link has expired per our retention policy and we cannot share files externally. Here are the KB links Robin had in her presentation: https://support.servi...
What we heard You told us you wanted to: Quickly find the most severe issues or the most viewed articles to focus onShare known error information to coworkers in different methodsSave time communicati...
Hey all, I know it's been "a minute" since we have had a live KMUG session - the last week of June to be exact. Due to some personal stuff, I was offline a bit for part of July. We've reorganized our ...
When you experience an error in ServiceNow, it helps to know you’re not alone. That’s where the Known Error Portal comes in. It’s a handy repository of known errors in the ServiceNow product that have...
Hey all! I've got a couple KM SMEs lined up - think, the people who are working the KM cases that come in - who are going to come talk to our group (date TBD) and try and help you solve your out of bo...
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Enhancing Inclusivity: ServiceNow's New Accessibil...
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KMUG - AI search and Knowledge Management Best Pra...
