Knowledge Management - Add-in for Microsoft Word Plugin

sayan3
Tera Contributor

Hello Experts,
Could you please help me to understand the exact functionalities of having this plugin enable.
Can we export article in word format from Servicenow.
Appreciate if you explain it rather than sharing document link.
@jMarshal 
Thanks in advance,
Sayan

6 REPLIES 6

Thanks for your input, so using this plugin, we can see article in MS word and we can save it there right?
for uploading XML do we need office 365 admin account? how can we upload Manifest xml file in office 365 account using normal office 365 account can you help me with guidance.

Thanks in advance.

The steps in the link: Add in Microsoft Word to access Knowledge articles, and KB0860916 provides guidance on installing plugin and about manifesting file validation.