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Knowledge Management Best Practice metrics

Kris Jones
Tera Contributor

‎05-08-2024 02:30 PM

I am new to Knowledge management and have recently assumed the responsibility for a large number of knowledge bases and approximately 16,000 articles.  I am looking to obtain some insight on knowledge management system best practice metrics/thresholds/targets for the overall health of the knowledge base.  Example:  Articles not used - Usage count.  What would be the appropriate number for threshold of articles not used and in what time frame (12 months)?  

 

I appreciate your feedback.  Thank you,  Kris 

 

 

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Community Alums
Not applicable

‎07-02-2024 11:16 AM

Hi @Kris Jones ,

 

Please see if this community link helps you https://www.servicenow.com/community/knowledge-management-articles/best-practices-to-use-your-knowle...

 

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