Link to Knowledge Category
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10-04-2023 12:19 PM
I've seen the 2017 post about how to do this, but unfortunately the solution is no longer available. I'm looking to link directly to a specific knowledge category from our customer portal in Utah. Is there any way to do that?
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linking knowledge
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10-05-2023 02:14 AM
Hi @Pat79
could you please provide more details or link which you refer to see what exactly is the problem statement.
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.
Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
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10-09-2023 11:20 AM
Certainly. We've launched a customer portal for ServiceNow where they can enter in tickets. Right now we have a series of "Category" tiles that are leading directly to the form. What we want is to link directly from the tile to the associated knowledge category.
EXAMPLE: Customer clicks the "Animals" tile and the page opens a separate tab directly to the knowledge base's "Animals" category.
I wasn't sure if there was any way to generate a link that points to the top level knowledge category.
Thank you,
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10-09-2023 01:41 PM
The format should be similar to the following where you would replace the bolded sections:
https://[yourinstance].service-now.com/[portal]?id=kb_category&kb_category=[sys_id of KB category]
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05-29-2024 08:32 AM
Was there ever a resolution to this? I have the same request for direct link access to a private Knowledge Base category in Vancouver.
