New knowledge template does not appear

[Jannises]

I followed the steps in the ServiceNow documentation to create a new template in the knowledgebase. The template is set to Active and marked as True for Active in the list of templates. However, the new template does not appear. How do I enable my new template? Thanks in advance for your help.

[Vickie Runyon · Accepted solution]

Go to the Knowledge Base (or bases, depending on if the template will be used for more than one). In the Related Lists is a tab for Article Templates. Click Edit and make sure the new template is in the list on the right (and non-desired templates are not on the right). After doing this, the template should be available when creating a new article.

[Jannises]

Thanks!! It worked. However, when I go to create a new article, click on the new template, I see it in the preview but it the template text doesn't populate the new article. Any ideas?

[DavyT6663836979]

 Did you find a solution for this? I'm having the same issue.

[MaxwellR]

Hi folks, if you've stumbled on this thread and are experiencing this or similar issues, I'd like to recommend the application "Amaze".  Amaze allows you to define and apply article templates using a visual drag-and-drop interface. It supports reusable content blocks, custom styling, and AI content/article generation. Once templates are published, they're automatically made available within the correct Knowledge Base context, eliminating the need to manually manage the "Article Templates" related list. This makes knowledge management extremely efficient and can have huge impacts on both your authors' and readers' experiences.

Feel free to reach out if you're curious to learn more!