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‎01-03-2023 11:53 AM
I followed the steps in the ServiceNow documentation to create a new template in the knowledgebase. The template is set to Active and marked as True for Active in the list of templates. However, the new template does not appear. How do I enable my new template? Thanks in advance for your help.
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‎01-03-2023 02:02 PM
Go to the Knowledge Base (or bases, depending on if the template will be used for more than one). In the Related Lists is a tab for Article Templates. Click Edit and make sure the new template is in the list on the right (and non-desired templates are not on the right). After doing this, the template should be available when creating a new article.
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‎01-03-2023 02:02 PM
Go to the Knowledge Base (or bases, depending on if the template will be used for more than one). In the Related Lists is a tab for Article Templates. Click Edit and make sure the new template is in the list on the right (and non-desired templates are not on the right). After doing this, the template should be available when creating a new article.
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‎01-03-2023 02:37 PM
Thanks!! It worked. However, when I go to create a new article, click on the new template, I see it in the preview but it the template text doesn't populate the new article. Any ideas?
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‎08-04-2025 11:40 PM
Did you find a solution for this? I'm having the same issue.
