Ownership Groups

[JulietChicago]

We are using the ownership group feature in knowledge management .

I wanted to understand who can update the article when it is in draft. The ServiceNow document does not seem clear on this.

From our testing  these are the people who can update the article in Draft.

• Members of the Ownership group listed on the article
• Author/Reviser of the article
• Knowledgebase owner of the knowledge base
• Knowledge Manager of the knowledgebase
• Knowledge Admin

Can anyone confirm this ?

[Lucas Vieites]

Hi there,

you are right; but you might want to read about the glide.knowman.ownership_group.override property, which can change that behaviour, see Contribute access to published articles.

Kind regards,

Lucas

[RohitGeorgV]

Hi @JulietChicago 

You can navigate to sys_security_acl.list and filter for kb_knowledge table and write operation to inspect them.