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Policies, process and procedures

Marcia Josephs
Tera Contributor

Do you store your policies, process and procedure documentation in Knowledge Management if so how for example via a template?

6 REPLIES 6

Dr Atul G- LNG
Tera Patron

Hi @Marcia Josephs 

 

I did same for one of my customer but it is totally based on the customer to customer. There is no standard template for this.

 

High Level

Policy

Must 

1

2

3

Exception

1

2

3

Version control

 

Process

Overview

 

High Level design

 

Explain in Table format

Version control

 

 

Procedure

Step1  (with Screens Shot)

 

Version control

 

 

*************************************************************************************************************
Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG

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Hi @Dr Atul G- LNG  thanks for the response.  Do you have screenshots (of the form) of the examples you have provided that you could share please?

Hi @Marcia Josephs 

 

Really sorry, I really don't have those now.  But you can create as per the above comments.

*************************************************************************************************************
Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG

****************************************************************************************************************

Rum
Tera Expert

Here are a couple examples of our templates - Process and Standard.

Rum_0-1717436487382.png

 

Rum_1-1717436554410.png