Policies, process and procedures
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‎06-03-2024 01:35 AM
Do you store your policies, process and procedure documentation in Knowledge Management if so how for example via a template?
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‎06-03-2024 01:41 AM
I did same for one of my customer but it is totally based on the customer to customer. There is no standard template for this.
High Level
Policy
Must
1
2
3
Exception
1
2
3
Version control
Process
Overview
High Level design
Explain in Table format
Version control
Procedure
Step1 (with Screens Shot)
Version control
Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/dratulgrover [ Connect for 1-1 Session]
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‎06-04-2024 01:50 AM
Hi @Dr Atul G- LNG thanks for the response. Do you have screenshots (of the form) of the examples you have provided that you could share please?
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‎06-04-2024 01:59 AM
Really sorry, I really don't have those now. But you can create as per the above comments.
Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/dratulgrover [ Connect for 1-1 Session]
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‎06-03-2024 10:42 AM
Here are a couple examples of our templates - Process and Standard.
