Reporting on article body words

shaunbentley
Tera Contributor

When building a report using "Article body > Contains" as a condition I've found that terms entered will bring back results where the term is a partial match for a longer word. 

 

Example: 

 

Searching for EVEN will bring back articles where the word EVENT is featured. 

 

the use of quotations doesn't seem to work at all. 

4 REPLIES 4

Dr Atul G- LNG
Tera Patron
Tera Patron

Hi @shaunbentley 

 

It is expected. 'Contain' means it will find any combination of words.

*************************************************************************************************************
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

****************************************************************************************************************

can we add "exact" as an option? I only see "contains" "is anything" "does not contain" "is empty" "Is not empty"

 

Eoghan Sinnott
Kilo Sage
Kilo Sage

Hi Shaun, 

 

Was literally looking at this myself this morning. Quotation marks definitely do not work on the "article body" field for this, despite what some previous posts on the community say. I was trying to report on articles that contained a term "Gina" and was getting results for things like "original". I found that if you use the "keywords" option it seemed to only look for the exact word. I'm not sure if it's 100% accurate and pulls in all mentions of just that word, but it seemed to work from what I could tell.

 

Thanks,

Eoghan

 

Please consider marking my reply as Helpful and/or Accept Solution, where applicable. Thanks!

John_Wilkes
Tera Expert

I've seen similar. The way I get round this is by  putting a space either side of the word in the same way you would wrap the term in speech marks. You might have to also add an or criteria to your term though to search for the term with no space at the start to allow for it being used at the start of sentences and with a full stop and comma at the end.

 

Its a pain but does seem to work unless you get someone using question marks and exclamations in their articles.

 

Just be careful when you run the report. If you have a lot of articles doing a search for a term like this could slow things down.