Restricting Users to Article creation in one knowledge base
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08-09-2024 08:50 AM
Hi All,
Currently we have 2 Knowledge Bases:
- Human Resources General Knowledge
- HR Analyst Knowledge
The Human Resources General Knowledge only allows for 8 users to create articles for the whole Knowledge Base.
For the HR Analyst Knowledge Base we have been asked to give those same 8 users plus some additional users the ability to create articles for that knowledge base only.
Is there a way to restrict the additional users to only have the ability to create articles for the HR Analyst Knowledge Base?
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08-09-2024 08:54 AM
At the knowledge base level for HR Analyst Knowledge Base leverage the "Can Contribute". You can define a group and add that group to the Can Contribute field of HR Analyst Knowledge Base.
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08-09-2024 09:36 AM
Hi Mike - Thanks for the quick response! When I try to take out the current user criteria in the "Can Contribute" they remain selected. I have tried to deactivate the User Criteria selected and then removing, but yet it remains. Has this happened to you before?
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08-09-2024 09:59 AM
Hello,
I have not experienced that issue. It sounds there could be a permission issue. Do you have the Knowledge Admin role ? If not, you would need that role unless someone has setup a different ACL with those permissions.
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08-09-2024 10:12 AM
I am an admin so I have knowledge_admin already and I have looked at the ACL's controlling this function. I meet the requirements, this is a bit strange.