Table of content function removed

[mauramcgrath]

With our Australia upgrade the Table of Contents function was removed from the TinyMCE. I've asked about getting it back from our developers and was told that it wasn't an option any more. This is causing some major issues since we have a number of groups using it. Could anyone provide insight on why this would have been taken away and if there is an end user friendly solution to updating TOCs that used the previous tool? It seems like I'll have to sort out the best HTML code solution. 

[John_Wilkes]

I use Australia with Tiny MCE and I still can use TOC. Could be a different patch to us but I don't have the exact details to say which one I'm on.

I personally am thinking of getting articles to only have one fix or one bit of guidance. This will produce shorter articles that will not need table of contents.

The reason I would like to do this is we are using AI search. I have found if article have a single thought, it makes it much easier for the AI to extract the correct information for the user. 

Its a longer term goal to get to that point though as historically we had articles for specific applications with multiple bits of information. 

[IbrarA]

Hi @mauramcgrath ,

Please check the dictionary attribute on the article body field first. If a toolbar= attribute is set there, it overrides glide.ui.html.editor.v4.toolbar.line1 and glide.ui.html.editor.v4.toolbar.line2 in System Properties > UI Properties, so any changes you make to those properties will look like they did nothing.

Also check Upgrade History for skipped changes, in case a customised toolbar config was reverted to baseline during the upgrade.

ServiceNow KB on the toolbar changing after a patch upgrade: https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB2527143

thanks

[JulietChicago]

We also upgraded to Australia and still have the TOC button.

This resource maybe helpful.

https://www.servicenow.com/docs/r/platform-administration/t_ConfigTinyMCEHTMLFieldEditor.html

https://www.servicenow.com/docs/r/platform-administration/tinymce.html

[Kristin J]

Seconding the comments regarding a skipped record that was reverted and checking out the configuration for TinyMCE. I don't know your devs so I won't speculate on their response, but TinyMCE has always been configurable regarding what functions are included on the toolbars, including what order you place them in.  

If you can't easily "unrevert" a skipped record that has betrayed you and your TOC, check out Configuring plugins for the TinyMCE HTML editor • Australia ServiceNow AI Platform Administration • ...   That doc shows you how to see what functions on the editor are active on your instance, and you can add/remove the functionality from there. (I had to go to sys_properties.list because I didn't have the menu item that is referenced in the doc)

Once you know what is available, then you can configure it on the editor: Configuring the TinyMCE toolbar via Dictionary attributes • Australia (also provided above by @JulietChicago  ).