table of contents on a knowledge article

[John_Wilkes]

Not sure if this is just me, my instance of a fault.

I keep getting HTML code appear in my article body. This happens if I insert a table of contents and then make the heading for the table of contents bold . When I refresh the table the table of contents heading is no longer bold and has code either side of the heading.

This happens the same if I use italics or underlining.

Just wondered if anyone else got this or knew how to stop it happening.

[Dr Atul G- LNG]

Hi @John_Wilkes 

Worth reading

https://www.servicenow.com/community/knowledge-managers/how-to-enable-table-of-content-option-for-kn...

[John_Wilkes]

That post only seems to mention basic functions of the table of contents.

I'm not sure 4 years ago you could amend the title of the table of contents and then retain it when the table is refreshed. This issue only appears to have started from that point (I think it was in Washington it started to allow us to do this)

[Dr Atul G- LNG]

Hi @John_Wilkes 

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0963932

https://www.servicenow.com/community/now-platform-forum/bold-text-does-not-appear-bold-when-viewing-...

[John_Wilkes]

neither of those links relate to my issue