Tokyo: Provide a Replacement Article

[Sara N]

Hi, all - 

I am trying to use the Tokyo feature to provide a replacement article when retiring an article. It seemed like the feature should be automatically available after upgrade, rather than having to change any settings - however, I have been unable to use it. Today I met with the manager who has the admin rights and we weren't able to find much. He did note that we are not using out of the box templates - wondering if that could be the reason we aren't seeing the functionality?

Any guidance is appreciated. Thank you!

[Vickie Runyon]

There is a system property that needs to be turned on:

glide.knowman.enable_article_replacement_on_retire

We enabled it in our DEV instance and are testing it.  We found that it works great with Classic UI but does not work in a workspace (Agent or Service Operations). In fact, we have found that with it enabled, then the Retire button does NOTHING in either workspace.

I get frustrated with things that work differently in a workspace and I report it to SNOW support only for them to come back with 'by design' or PRB and coming soon in a future release.

I commented on the docs site the other day suggesting that they include the UI in the documentation so that we know which UI is supported for which features.

[Vickie Runyon]

The Retire Replacement feature has since been added/corrected to work in Service Operations Workspace.

[Rathna Chengalv]

Yes, I too observed and verified that today, however if its custom workspace, I hope it can be made working right ... if its not working already - upon clicking on retire form menu in workspace