Viewing knowledge feedback tasks

[JulietChicago]

Today as knowledge admin I am unable to view a feedback task for an article.

• I can view the article and contribute to the knowledge base and update the article.
• I see the entry of the feedback in the Feedback table but the associated task I can not view .
• I noticed for that particular article there is a Can Read User criteria however I am knowledge admin so I should be able to view the feedback task as I am able to contribute to the article /knowledgebase and view the article.
• I am trying to understand why I as knowledge admin can not view the task as I have reports I run to monitor all feedback task across all knowledgebases.

[TejasSN_LogicX]

Hi @JulietChicago ,

If you’re trying to view Knowledge Feedback Tasks in ServiceNow, here’s how you can do it:

1. Go to the Knowledge Management application in the left navigation.

2. Under oopen Feedback → you should see the Knowledge Feedback Tasks module.

3. This list shows all feedback items created when someone rates or leaves feedback on a Knowledge article.

open any record you can see

If my response helped you, please mark it as the correct answer and close the thread. This way, others in the community can benefit too.

Regards,
TejasSN_LogicX
ServiceNow Developer | HackaNow Finalist | Community Contributor
📧 tejas.adhalrao11@gmail.com
🔗 LinkedIn

[JulietChicago]

Hi,

Thanks for responding.

I can view feedback tasks in general however for some articles  I can not view the feedback task as knowledge admin. Now the author /kb manager can view the feedback task. They give me the feedback task number and I am unable to view it but it does exist.

[Jason Sturgeon]

Is the KB that the article and KFT related to in a scoped application requiring additional roles?

[JulietChicago]

Hello,

the knowledgebase and the knowledge article are in Global. (not in a scoped app).   I can view the article and the corresponding entry in the feedback table but just not the KBT (feedback task).