Using Performance Analytics, you can create a KCS Program Metrics dashboard. Providing monthly information from the knowledge bases useful to knowledge creators and their managers, it shows data related to the status and creation of knowledge, usefulness of content, as well as article views and feedback metrics.
We recently published Building your own KCS Program Metrics Dashboard in Hi to help you. It includes:
- Dashboard Overview
- Using the Dashboard UI
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- Breakdown of the reports used to create the dashboard
- Using the Analytics Hub of an Indicator
- Customizing dashboards for a manager
Ready to build your own? Head on over to Building your own KCS Program Metrics Dashboard in Hi and find out more!
p.s. We did a session in May and one in July where our Staff Analyst walked users through how to create these. Please send an an email to jaime.honaker@servicenow.com if you'd like the recordings. Thank you!
