Hi margrit and everyone else reading this,
Here's what I've found. The images appear fine when I paste an image into an article. The minute I open it up with the TinyMCE editor Insert Image edit function to modify parameters, it removes the forward slash '/' prior to "/sys_attachment. You have to go into the article's html code and add the forward slash back in.
Here's the code from an image I pasted into an article and before I edited any parameters with Insert Image. You'll see the forward slash before "sys_attachment. I'm using the TinyMCE editor source code feature to view it.
<p><img src="/sys_attachment.do?sys_id=ee5af7c3db9c249069860715ca961977" /></p>
I do not have any issues viewing the image from within ServiceNow or from a web portal we created to view 'Public facing' articles with this code.
When I edit a parameter like adding a simple border, the TinyMCE editor removes the forward slash. Here's a copy of the new code after adding the border. You'll see the slash is missing in front of "sys_attachment.
<p><img style="border: 1px solid black; align: baseline;" src="sys_attachment.do?sys_id=ee5af7c3db9c249069860715ca961977" width="545" height="158" align="baseline" border="1" /></p>
I'm unable to view the image using the portal. I can see the image again after adding the forward slash to sys_attachment.
If my answer helped you in any way, please then mark it as helpful/correct.
Kind regards,
James
