What does knowledge and your role look like at your company?

[Dr Evil]

I'm curious what it is like at other organizations. I have been a knowledge manager for about 15 years in two organizations that do knowledge vastly different. I've been working in SNOW for about 5 years with no experience beforehand with this particular platform. 

Questions:

1. Are you a one-person team, or do you have other knowledge experts such as dedicated authors, domain coaches, product/process owners that help?
   
   
2. How many knowledge articles do you have in your main knowledge base?
   
   
3. Do you have full admin rights or not?
   
   
4. Summarize all the things you do at a high level. (so not a question 🙂 ) 
   
   
5. I'm assuming everyone is a Knowledge Manager, but please list if other.

My Answers:

1. I am the only person that manages knowledge. SMEs just write and submit them for approval for version 1, and all subsequent versions don't require approval from me to update.
   
   
2. We have one knowledge base I support that has about 2300 articles.
   
   
3. I do not have full admin rights.
   
   
4. The only thing I don't do is write the KBAs, but I do all the formatting, editing, publishing, support/triage, enhancements to knowledge, and I don't have admin rights but have to solve without the visibility. We had a 3rd party admin agreement before my arrival that we are in a long-term agreement with.
   
   
5. My title is Knowledge Manager.
   
   

[Curtainsandblin]

In a company, knowledge represents the collective understanding, skills, and expertise that employees possess, which is crucial for the organization's success. This knowledge can be technical, procedural, or based on industry insights, and it's often shared through formal documentation, training programs, and informal collaboration among team members.

Roles within the company are defined by specific responsibilities, tasks, and expectations that contribute to the overall goals of the organization. Each role requires certain knowledge and skills to be effective. Here's a breakdown of what knowledge and roles might look like:

1. Knowledge in the Company

• Documentation: Knowledge is often stored in documents, manuals, and Knowledge Base (KB) articles. These resources provide guidelines, procedures, and best practices that employees can reference.
• Training and Development: Ongoing training programs help employees stay updated with new technologies, processes, and industry trends. This ensures that the company remains competitive and employees can perform their roles effectively.
• Collaboration and Communication: Knowledge is also shared through team meetings, workshops, and day-to-day interactions. Open communication channels allow employees to share insights and solutions, fostering a culture of continuous learning.

2. Role and Responsibilities

• Role Definition: Each role within the company is clearly defined, with specific responsibilities that contribute to the company's objectives. For example, a Software Developer focuses on coding and developing applications, while a Project Manager oversees the planning, execution, and completion of projects.
• Required Knowledge: Each role requires a particular set of knowledge and skills. For instance, a Marketing Specialist needs to understand market research, content creation, and digital marketing strategies, while an IT Support Specialist must be knowledgeable about troubleshooting, network systems, and customer service.
• Continuous Learning: Employees are encouraged to expand their knowledge and skills to stay relevant in their roles. This could involve attending workshops, earning certifications, or participating in cross-functional projects.