Workspace initial Search for Knowledgebase
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02-28-2025 09:11 AM
HI,
Today we use the Field Services Module and Workspace.
When the users search within the Workspace we want to limit them to a specific knowledgebase.
If they choose to search more knowledgebase we would then offer them to toggle.
Is there a way to limit the initial search?
Thanks
Juliet
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02-28-2025 08:35 PM
Hi @JulietChicago ,
It's basically controlled by the search sources!! You need feed in your condition in the search source to narrow down the search results you want to show :
and this search source can be added to your Search Application, for example , am using SOW :
Please follow this video : https://www.youtube.com/watch?v=3XFU6AkiAMU