Workspace initial Search for Knowledgebase

JulietChicago
Tera Guru

HI,

 

Today we use the Field Services Module and Workspace.

When the users search within the Workspace we want to limit them to a specific knowledgebase.

If they choose to search more knowledgebase we would then offer them to toggle.

 

Is there a way to limit the initial search?

 

Thanks

Juliet 

 

1 REPLY 1

Community Alums
Not applicable

Hi @JulietChicago ,

 

It's basically controlled by the search sources!! You need feed in your condition in the search source to narrow down the search results you want to show :

SandeepDutta_1-1740803657618.png

 

and this search source can be added to your Search Application, for example , am using SOW :

 

SandeepDutta_3-1740803727913.png

 

SandeepDutta_2-1740803709496.png

 

Please follow this video : https://www.youtube.com/watch?v=3XFU6AkiAMU

 

Search Applications sys_search_context_config Search Sources sys_search_source Workspace Global Search Configurations sys_aw_global_search_config Documentation on text_search view: ...