Onboarding Workflow : Multi-Site Company

[due to the size of the workflows, the images may be difficult to read. To save view in full screen right click on an image and select 'save image as...']With our initial implementation of ServiceNow ...

How to create requests on-demand from catalog templates

Problem Statement: Service desk members usually spent lot of time in creating requests for various day-to-day activities like "Request for a blackberry" "Request for a hardware". Lot of efforts is spe...

4 fields in 1 row - Catalog Item

If you've ever created a Service Catalog item with more than a couple fields it's likely been an annoying process. Without a little creative thinking and a lot of trial and error it can be difficult t...

Join your fellow attendees at the Knowledge14 Closing Night Party for an epic celebration and don't miss your chance to hear from Frank Slootman, Fred Luddy, and Dan McGee in the ServiceNow General

Eight districts. Eight tastings. It's your choice. Make your way to SoMa for some old school gaming. Relax in the wine country with four vineyards. Trip on over to the Haight; don't miss the Nitro Coc...

Date Change for the Southern California Local User Group meeting

We apologize for the change but the meeting date is being moved to Wednesday, November 9th, from 9:00 AM - noon Pacific Time, hosted by Pacific Life — 45 Enterprise, Aliso Viejo, CA 92656. If you have...

Retaining user history when User ID has Changed

We have had to rename certain userid/emails in Active Directory. This creates a duplicate entry for the caller name in the sys user table due to the LDAP refresh. We found that if the old user record ...

Does the San Diego itSMF LIG count?

This is kind of a cop out, and does not replace a regular Service-now.com user group meeting, but I thought many of the members of the Service-now.com Southern California user group would be intereste...

Insert values in form from assignment rule conditions after email is recieved

I would like to insert the priority and category and possibly other values in a new incident ticket(form) based off conditions in an assignment rule after an email is received by the instance. In this...

Tough Technical Issue Needs Solving

We have a legacy application that is on its last legs. Despite this, it is one of our most critical apps (a situation that I'm certain many of you can sympathize with). At any rate, it appeared to be ...

October 22, 2008 Minutes

We held our monthly Southern California LUG meeting yesterday and have five (5) attendees. I demonstrated two custom applications for the group - our Issue Tracking (i.e. Bug Tracking) application, an...

SMS/MID Server Integration

Like I suspect many of you do, we use SMS to electronically poll and gather information about our network. The MID Server in Service-now reads the SMS tables (five in all) to populate the CMDB. We wan...

Southern CA LUG Minutes

The Southern California Local User's Group met on Wednesday, August 27 at 5:00 p.m. In attendance was Scott Ornstein, Michelle Johnston, Tobin Hill, Donna Kregel and Angelo Esposito. Rob Woodbryne, wh...

Contextual Security

We here at ICW have turned on Contextual Security in two of our instances. In our development environment, we've experienced a few issues (nothing major), but I suspect that is because we didn't fully...

Southern California UG Leader - Angelo!

I would like to introduce and thank Angelo for stepping up to lead the Southern California user group!If you have any questions, suggestions or comments, please feel free to contact Angelo or me.Thank...

Service-now revision number

Hello, and welcome everyone to the Southern California Local Users' Group Forum. I'm really excited by having this forum, and hope that it will come to be viewed as invaluable by the team.I'd like to ...