Change background color of CHG assigned to

[shane_davis]

Hi again,

My script to change the color of the Change Request's assigned to based on the assigned to's score is always coloring the assigned to field the LightGreen color even when the assigned to's score is > 4.   Do you have any ideas what I'm doing wrong?   I really need this to run onLoad for the Change Request, but my coding didn't work for that either.   Thank you so much for your continued help.   I'm going to go through w3schools.com ASAP!

Client Script

Type: onChange

Table:   Change Request

Field name:   Assigned to

function onChange(control, oldValue, newValue, isLoading) {
 if(isLoading){
   var callerField = $('sys_display.change_request.assigned_to');
   if (!callerField)
     return;

   if (!newValue) {
     callerField.setStyle({color: ""});
     return;
   }
   g_form.getReference('assigned_to', assignedtoCallback);
 }

 function assignedtoCallback(assignee) {
   var callerField = $('sys_display.change_request.assigned_to');
   if (!callerField)
     return;

   //check for Assigned to CHG failure score.
   if (assignee.u_failed_change_score <= '4') {
     callerField.setStyle({background: "LightGreen"});
   } else if (assignee.u_failed_change_score >= '5' && assignee.u_failed_change_score <= '15') {
     callerField.setStyle({background: "LightBlue"});
   } else if (assignee.u_failed_change_score >= '16' && assignee.u_failed_change_score <= '29') {
     callerField.setStyle({background: "orange"});
   } else if (assignee.u_failed_change_score >= '30') {
     callerField.setStyle({background: "red"});
   }
 }
}

[shane_davis]

I got it to work!!   So it was easier than I was making it and I tried many ways that didn't work.   Below is the code.   Honestly, I don't understand how, but it is working onLoad and onChange....exactly how I need it to!

I appreciate your help, Kailey, very much as I could never have completed all of the scripting from this article and https://community.servicenow.com/thread/176785 without you.

Client Script

Type: onChange

Table: change_request

Field name: assigned to

function onChange(control, oldValue, newValue, isLoading) {
 var callerField = $('sys_display.change_request.assigned_to');
 if (!callerField)
   return;
 
 if (!newValue) {
   callerField.setStyle({color: ""});
   return;
 }
 g_form.getReference('assigned_to', scoreCallerCallback);
}

function scoreCallerCallback(assgnd) {
 var callerField = $('sys_display.change_request.assigned_to');
 if (!callerField)
   return;
 
 //check for VIP status
 if (assgnd.u_failed_change_score <= 4) {
   callerField.setStyle({background: "LightGreen"});
 } else if (assgnd.u_failed_change_score >= 5 && assgnd.u_failed_change_score <= 15){
   callerField.setStyle({background: "LightBlue"});
 } else if (assgnd.u_failed_change_score >= 16 && assgnd.u_failed_change_score <= 29){
   callerField.setStyle({background: "orange"});
 } else if (assgnd.u_failed_change_score >= 30){
   callerField.setStyle({background: "red"});
 }
}