Hi All,
Currently we are using MSP Instance where multiple clients are on-boarded based on domains.
For all the domains we have configured Service Portal and specified the domain separated condition in the Script Include "SPEntryPage".
Now I have changed the suffix of one of the service portal and all the dependencies whichever we have configured.
But now I am facing a issue like if any user has saved the serviceportal url in favourites or book marks to directly login it is navigating to Native UI instead of new url suffix service portal page.
Currently it is set as any itil user or end user when they will login will redirect to Service Portal page after which only ITIL users can redirect back to Native UI by clicking on one of the Header Menu Link.
Can anyone let me know how to fix this issue? That whenever any user directly clicks on the old suffix service portal link(https://myinstance.service-now.com/sp_abc) it will be redirected back to main login page. After the user provides the credentials then user will navigate to New URL Suffix Service Portal link.(https://myinstance.service-now.com/sp_xyz)
Thanks in Advance..
