Hiya, I work for an MSP who offers and support infrastructure services to customers, our customers are onboarded to our platform as part of domain separation and our domain model is defined. I am trying to wrap my head around the CSDM service structu...
Hello,I'm looking for best practices around setting up Known Error Database as an MSP.OOTB, there is a "known error" Knowledge Base in the 'global' domain. Issue: When a user from client domain A creates a Known Error article, the article will be cre...
Hi All,I'm curious how folks are handling the different scenarios where an MSP is creating tickets for a client and being able to track the original requester. Speaking in a domain-separated environment. Apologies in advance if this is confusing as I...
I am a contract change manager for a major metropolitan client. I am the one who is responsible for preparing each week's change requests for CAB review. I often find typos, punctuation errors, sentences that don't make sense, incomplete information,...
The platform UI works correctly when ‘Toggle Domain’ is used to change the query criteria from the current record domain to the current user domain. Only in the SOW workspace UI does the ‘Toggle Domain’ capability NOT work correctly. We had the same...
Hello,We're an MSP and have a domain separated instance and had questions around supporting other MSP providers in our instance. We're looking for best practices around loading foundation data (location, contacts) for our client's (MSP) clients. Shou...
Hello!!! Hope you are doing well So one of our customers recently acquired ServiceNow through MSP from a partner. The partner contacted us because they have not received any email notification regarding the activation of the instance. In NowSupport ...
Hello, We have a a requirement to send a link to external end-users but unfortunately the link doesn't work for external end-users as it does not contain a client's SSO info in the link. i.e. /login_with_sso.do?glide_sso_id=sys_id Permalink ex: http...
We need to map the user's Entra ID officeLocation to ServiceNow. We are a multi-tenant instance so we can't use "Direct" mapping since we could have multiple location with the same name and ServiceNow will associate the first record that matches rega...
Hi All, Currently we are using MSP Instance where multiple clients are on-boarded based on domains. For all the domains we have configured Service Portal and specified the domain separated condition in the Script Include "SPEntryPage". Now I have ch...
Hi All, Need support on undermentioned 1. List of IT Service Catalogue2. List of ITSM & ITOM Report and Dashboards with KPI'S3. List of available integrations Thanks
Hi I need MSP Implementation deck with domain seperation along with MSP Framework.
Hi All,Is MSP instance and a Standalone instance with Domain Separation plugin activated Same? Or are there any differences between MSP instance and a Standalone instance with Domain Separation plugin activated.Thanks.
We are introducing/rolling-out CSDM foundation and educating the business on the various data models.Along with that is ensuring we have the right structure of where Business Services/Service Offerings sit.So taking a really simple example below:For ...
Hello All, I have to configure one Inbound Action from one email address which is sending alerts to our Instance to create Incidents. Currently, we have configured a new Inbound Action "McAfee ESM Alerts - Incident CreationNew" in XYZ Domain which w...
