Catalog best practices for MSP
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08-22-2014 07:07 PM
Looking for any tips/tricks/things to consider for service catalog in an MSP.
Getting to go live with our first of many catalogs...
Thought setting a condition of Domain = xxx on each workflow would ensure domain separation but it seems to just ensure the workflow fires on every item in that domain.
Looking for any input or advice from all you wonderful MPS gurus.
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02-15-2015 08:17 AM
Hi Cindy,
We are now implementing domain separation and have lots of catalog items to configure.
I would like to know what best practices you had followed while implementing them assuming you must have now done with catalog item management.
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02-24-2015 12:29 PM
Hi Deepak, what version of ServiceNow are you on?
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02-25-2015 09:08 AM
Hello Cindy,
We are on Eureka now
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03-01-2015 10:11 PM
Hi Cindy,
We are going to implement many catalog items in MSP instance. Pls provide your inputs on how to differentiate the catalogs and workflows between the clients.
Thanks in Advance.
