We are introducing/rolling-out CSDM foundation and educating the business on the various data models.
Along with that is ensuring we have the right structure of where Business Services/Service Offerings sit.
So taking a really simple example below:
For example: We have an example business service of "Service Desk Support" where we provide an outsourced service desk.
- We have a some standard offerings of "Standard" and "Enhanced".
- We mostly provide a custom business service offering per customer depending on what our sales team sell but it's always under the same business service.
What I am tryin to map is at what level do we map our Business Services / Service offerings? Is there a best practice for this as I can't see anything specific in the SP NowLearning training or Docs (unless I missed it)
We currently have the BS and BSO in each of the customers domains without any "roll-up" to what the "master" business service would be.
My thoughts:
- We have the Business Service (BS) under our MSP domain + the standard Business Service Offerings (BSO)
- When we onboard a customer, we "clone" the BS and add the customer specific BSO
- The BS + BSO reside in the "customer" domain and we use relationship or other reference to roll-up to the "master" BS in the MSP Domain
- We have the BS in a shared data domain and the BSO in the customer specific domain
- We have the BS in the customer domain and BSO in the customer specific domain
- We then build some logic to tie all the same BS together in some other fashion
As we roll-out CSM, I want to ensure we can adopt the appropriate data model to not impact or have to unpick at a later date.
Hope that made sense.
