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ServiceNow is offering a 2-day, instructor-led Domain Separation class in Chicago, IL on May 20 and 21, 2014.
There are still seats available, so if you missed Domain Separation training at K14, here's a chance at an encore class.
We hope to see you there!
230 W. Monroe
Suite 550
Chicago, IL
To read about the class, see the link / summary below. Register via HI.
ServiceNow | Training | Domain Separation, ITIL Customer Systems - Sign up now
Summary
Find out how to take advantage of the extensibility of ServiceNow. Domain Separation defines discrete ServiceNow systems within one instance. Domain Separation provides data, process and system partitioning to implement customer systems (for large, multi-company organizations that can share processes and workflows).
Within the framework of the StartNow Methodology, attendees configure a domain-separated instance and learn best practices around ongoing administration. The following topics are covered in the course, and are reinforced by doing mini-implementation during class:
- An overview, which provides examples and explicit criteria for determining if Domain Separation is the best way to onboard an organization to a ServiceNow instance
- Precise definitions and terminology used to discuss Domain Separation
- Architecture of a domain-separated instance, including how to implement domains - learn how relationships are used to create a domain hierarchy
- Identification of global integration points - what system elements can be share between domains?
- Establishment of ServiceNow table elements that direct domain data
- Settings and controls that specify domain membership and how they affect the user experience
- Application best practices for separation - which applications are managed globally, which applications can be assigned to a domain
- ServiceNow features that implement and manage Domain Separation - use Update Sets, create a custom Application Menu and work with UI elements
- Upgrade consideration for a domain-separate instance
- Performance and troubleshooting best practices
The class features lecture and discussion as well as extensive hands-on practice and reinforcement delivered in a wide variety of lab activities.
Who Should Attend
System administrations or consultants who want to support or implement domain separation.
Prerequisites
- Certified System Administrator is preferred
- Familiarity with JavaScript
- Knowledge of Scrum Agile methodology is essential - to learn more, visit Scrum Alliance
- Knowledge of the ServiceNow SDLC Scrum application - to learn more, visit Wiki SDLC Scrum Process
- Familiarity with the ServiceNow StartNow Implementation Methodology - to learn more, visit StartNow
Class Schedule
- Two days (8:30am - 5pm) (includes 1 hour lunch break)
How to Attend
To view all available courses click here to view the Course Schedule. To register for class:
- Customers can login to their instance and register via Self Service > Service Request > Training Registration Request or contact their customer account representative for registration
- Upon receipt of registration, ServiceNow will forward an invoice for the training
- Cancellation and rescheduling policies apply (See Terms and Conditions)
Need More Info?
Email: training@servicenow.com
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