Hello,
I'm looking for best practices around setting up Known Error Database as an MSP.
OOTB, there is a "known error" Knowledge Base in the 'global' domain.
Issue: When a user from client domain A creates a Known Error article, the article will be created under the 'global' domain OOTB making it visible to all. The article inherits visibility from the 'global' knowledge base.
As an MSP setting users from various clients as a 'manager' to facilitate Known Error knowledge article approvals related to a 'global' knowledge base won't work.
Do you create client-specific known error databases on a case-by-case basis per domain (client)?
