MSP Instance Activation

[Carolina Gordil]

Hello!!!

Hope you are doing well 😊

So one of our customers recently acquired ServiceNow through MSP from a partner. The partner contacted us because they have not received any email notification regarding the activation of the instance. In NowSupport I can see the name of the instance if I switch company and type the partner's name ,but there are "No instances found". Does anyone know who could the partner reach out to find the solution??

[Community Alums]

Hi @Carolina Gordil ,

As you are an ServiceNow Employee you can check internally with the Account executive at your end, unfortunately in community we don't know your customer information.