NeedIt Admin user seeing extra modules (NeedIt Task) during Roles and Groups exercise

[AbW]

Here’s a refined version of your community post that covers both Beth and Fred’s issues, matches the official exercise, and clearly states the expected vs. actual behavior:

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Title:
NeedIt Users and Admins seeing unexpected modules during Roles and Groups exercise

Body:
I’m working through the Roles and Groups exercise from the ServiceNow Developer site:
ServiceNow Exercise – Roles and Groups

Here’s what I’ve done:

• Created two groups: NeedIt Users (with the x_<company_code>_needit.needit_user role) and NeedIt Admins (with the x_<company_code>_needit.admin role, parent = NeedIt Users).
• Added Beth Anglin to NeedIt Users and Fred Luddy to NeedIt Admins.

Expected behavior:

• Beth should only see the Create New module.
• Fred should see Create New, My NeedIt Requests, All, Open.

Actual behavior:

• Beth is seeing Create New, My NeedIt Requests, and All (she should only see Create New).
• Fred is seeing NeedIt Task, Create New, My NeedIt Requests, All, Open (he should not see NeedIt Task).

I’ve already checked:

• Group role assignments (NeedIt Users has only the user role, NeedIt Admins has admin role + inherits user role).
• User records → Roles related list (Beth has only user role, Fred has both user + admin).
• Module visibility → Roles field in Studio (All restricted to admin, My NeedIt Requests to user, Open to admin).

Question:
Why are Beth and Fred still seeing extra modules (All for Beth, NeedIt Task for Fred) even though their roles and groups seem correctly configured? Could this be due to Application Menu role assignment, module duplication, or another visibility setting I might have missed?

I am attaching  screenshots of both users.
Fred's -----> 

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Beth's--------->
beth

[GlideFather]

Hi @AbW,

I don't have the answer but can try to help you find it... 

Given an admin, if you hover over your mouse on the right-most area of a module line as seen below, there will be this icon to edit that particular module (e.g. All, Needit Tasks, etc)

There are the roles set to access it. Then you can compare it with the actual roles that these user have assigned.

To see Beth' s and Fred's roles, (update the below URL and) go to:

https://yourinstance.service-now.com/sys_user_has_role_list.do?sysparm_query=user%3D5137153cc611227c000bbd1bd8cd2005%5EORuser%3D46d44a23a9fe19810012d100cca80666