Preparing team for HAM implementation - Looking for Guidance

[catwilliams]

I'm the Sr IT asset manager for St Jude and we're prepping for HAM implementation.  For those who've done this, how did you prepare your teams regarding change management, process changes/updates, general education?

So far, we've done:

Team leads/manager have completed HAM Fundamentals.

Techs are or have taken the HAM Setup to Success Part 1 and 2.

All of us are or have watched the HAM Ranger series.

My leads and I will be going through the Guided HAM Setup.

We really want this to be a smooth implementation and our team to feel comfortable with it.  Any advice or best practices would be greatly appreciated!

[Dr Atul G- LNG]

Hi @catwilliams 

For this, I would recommend going to the ServiceNow Best Practice site and downloading the Asset → HAM Process Workshop deck.

In that deck, you will find detailed information about roles and responsibilities, which will help you define and structure your team effectively.