I am working on behalf of our Major Incident process manager to find customer/contacts with experience in use of On-Call product. We are actively working in lower environments to build our solution, with some hurdles to cross relating legacy solution...
Hello - I have recently been tasked with building the reporting process for our team and our leaders. I'm at a loss as to where to start since Performance Analytics is very over whelming. Looking for suggestions as to where to start.
Can anyone point me to the calendar for the SNUG meeting schedule?
Hello Minnesota SNUG members, Quick reminder, our next Minnesota SNUG meeting is scheduled for Thursday, December 7. Click here to register and view the agenda. And don't forget! We will be collecting toys and donating them to the Toys for Tots Twin ...
I was looking and it's not clear when/where the next SNUG is. Anyone have any information on this? Thanks!
Hi everyone,We have a few catalog items in our Service Catalog that require an approval from a manager before the workflow can proceed. On many of these items, we use the user table to look up the requestor's manager (we sync with Active Directory ...
We're looking to connect with anyone who knows integrating SalesForce with ServiceNow and troubleshooting. If you have experience and can help another community member, please respond and we'll email. Thanks!
Hi everyone. I am a new member and new ServiceNow user. I will be creating a new ServiceNow Knowledge Base from scratch that the IT support team will use to assist callers in troubleshooting issues. Can anyone recommend any good resources on best pra...
Here are the slides I have gotten so far from our September SNUG. It was great seeing everyone and I look forward to meeting again in December!
Can someone tell me the easiest way to show a variable from a catalog item on an Incident or Incident task. Do I need to do a catalog UI policy with or without scripts? Please let me know.
What is the quarterly MN SNUG schedule? I don't see anything scheduled under events and would like to get the next one on my work calendar. K15 was good. It would be great to connect with more local users.
Join us today to learn more about Geneva. We are meeting at Pinstripes in Edina at 1:00 - 3:30 with a happy hour following.The newest release of ServiceNow changes the way work gets done in the enterprise. Learn from ServiceNow experts how to plan yo...
Hello,I am beginning to look at business requirements for Knowledge, and one of the requirements is that the "valid to" date be calculated to 1 year (365 days), based on the "published date".Is anyone doing something like this?Are there reasons you w...
Hello- I am trying to create a redirect from a catalog item to a SharePoint community by using a JavaScript confirm box that runs inside a client script. The user would select a specific option from a drop-down list that would trigger the pop-up an...
Trying to get a live person on the phone. Does anyone have a toll free # that I could call?
