I have just recently enabled and rolled out NowAssist and using the functions like Incident Summarization, Closed Notes creations, AI KB creation, AI search for the service portal and virtual agent. What I've been struggling with is how to accurately understand the analytic metrics. Management would like to see how we are getting our ROI on this large investment, and I feel the NowAssist analytics is lacking and not every intuitive to understand. So I'm hoping that someone maybe with some more experience with the NowAssist functions, would be interested discussing some tips and tricks or pointing me to areas that would help me?    I'm sure we all struggle with this next one, is getting users to use the new tool! I was wondering if people have suggestions on ideas they did to drive adoption of the tool, to use the self-help searching of the KBs to maybe resolve their issue before they just open a ticket? ... View more

Hey all! Anyone been following the upcoming changes with the start of the new Minnesota Consumer Data Privacy Act which takes effect July 31st? I'm wondering what options are available for anonymizing CSMR records to retain metrics, but adhere to the Act standards. Appreciate the input! ... View more

@swnewton @Melissa Romolto or @Alex Russo can you all change the image on right to new state flag?   ... View more

Hello SNUG Members!   I hope to see you at Knowledge 2025- our largest event of the year!   Join us May 6-8 at The Venetian Las Vegas for three days of unforgettable insights, training, and networking! There will be over 800 content-packed breakouts and sessions, pre-conference technical training (Now Learning), CreatorCon, and more.   Check out Event Highlights, Agenda-at-a-glance, and Agenda Builder to learn more. The closing party will be at the SPHERE and feature Gwen Stefani and Leon Bridges!   It’s not too late to register to attend.   We look forward to welcoming the SNUG community in the community area on the Expo floor! Grab your SNUG ribbon! Take part in CreatorCon Learn about ways to engage with the SNUGs! Looking to find the most coveted giveaways at Knowledge 2025? If you want one, you will have to hunt for one! For the FOURTH year, we have the SNUG glass “orb” treasure hunt!   Read about  The Treasure Hunters of Block Island in The New York Times article or see the video on CBS News! The owner of the Glass Station Studio and Gallery in Rhode Island started the “Glass Float Project” collection craze by creating and hiding glass “orbs” throughout Block Island for people to find and collect. Join us at Knowledge again this year to participate in the Treasure Hunt! We will be hiding 3 ServiceNow green orbs each day and the special multi-colored orb on the last day of the conference.   Please visit me in the community area of the Expo if you attend! I enjoy meeting SNUG members to get your first-hand feedback and ideas. We will be scanning participants who are interested in participating at SNUG events (hosting, presenting, participating as a Leader) and will follow-up with everyone who is interested following the conference.   Have questions? You can find help at the Events Help Center.   I hope to see you there!   Tracy O’Brien ServiceNow ... View more

Is there anyone out there that has been using Asana as their project and have integrated it with Snow? I'd really love to chat with you if possible and I know this is a sacrilege topic since we do not have the Snow Project module! I will provide Dilly Bars. 😁 ... View more